Transaction Processing: Process forms, orders, and applications as requested by customers.Product Knowledge: Develop an in-depth understanding of our company's products, services, policies, and procedures to address customer inquiries effectively.Record Keeping: Accurately document customer interactions, issues, and resolutions in our company's Customer Relationship Management (CRM) system.Technical Troubleshooting: Troubleshoot technical issues, escalating complex problems to higher levels of support when necessary.Needs Assessment: Identify and assess customer needs, actively listening to their concerns, and provide practical solutions or guidance.Efficient Call Routing: Skillfully route inbound calls to the appropriate resources within our organization.Your aim is to address their queries, concerns, and requests effectively.
is an Equal Opportunity Employer, embracing diversity (M/F/D/V and EO/AAN/D).
We consider our team members as ambassadors of our company values and dedication to exceptional service. Your primary focus will be to provide top-notch support to our clients through phone interactions. As a Customer Support Representative, you will play a crucial role in our commitment to excellence. Stantec trades on the TSX and the NYSE under the symbol STN.We are dedicated to delivering outstanding service to our valued customers. Balancing these priorities results in projects that advance the quality of life in communities across the globe. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. We care about the communities we serve-because they're our communities too. That's why at Stantec, we always design with community in mind. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. A fun ceiling light feature in the employee lounge also boasts the Wix logo and a living wall at the entrance made of green moss displays the Wix logo while also bringing the outside in.Ĭommunities are fundamental. To communicate the company’s brand, the “x” in Wix was incorporated into the floor pattern with crisscrossing colored stripes. There are bright green swings in the reception, cabana-style “hang out” spaces with orange benches and mobile cube and round ottomans that can be easily moved anywhere in the office. Light wood tones and pops of yellow, green, orange and blue colors provide employees with a tropical feel. An adjacent multi-purpose game room is another area designed for employees to relax and play pool, watch movies or partake in yoga classes.ĭesign details include polished concrete floors and open exposed ceilings. The epicenter of the new office space is Wix’s employee lounge where the company provides staff with catered meals for both breakfast and lunch. Designated lounge areas were created for staff to take breaks from answering daily one-on-one technical calls.
Callcenter in miami windows#
The workstations with electronic sit-to-stand benching desks are located by the windows so that all employees have access to daylight and views of the popular Lincoln Road neighborhood. The Wix office was designed to retain its majority millennial staff and attract potential employees. “Employee culture and community is key to Wix, so we created a space that is not only technologically innovative but also bright and colorful with ample lounge areas where staff can interact and unwind,” said Kristyna Borden, project manager, Stantec’s Miami office. The new 24,000 square foot office and technical center is located near Lincoln Road in Miami Beach, FL. (Nasdaq: WIX), a leading cloud-based web development platform with millions of users worldwide. Architecture and design firm Stantec has completed the interior design of Wix.com Ltd.
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